Privacy Policy — 92bar Online Gaming

1 About This Policy

This Privacy Policy applies to all users of the 92bar platform, including the website at 92bar.onl and the 92bar mobile app for Android and iOS. It sets out how 92bar collects, stores, uses and protects personal information that you provide when you register, deposit, play games or contact our support team.

By creating a 92bar account or by continuing to use the platform after any updates to this policy, you confirm that you have read and understood how your personal data is handled. If you have questions or concerns about any aspect of this policy, please reach out to our support team — contact details are provided in Section 12.

This policy is written in plain English so that every player — whether you are depositing via JazzCash from Lahore or using Easypaisa in Karachi — can understand exactly what happens with their information.

2 Data We Collect

92bar collects different categories of personal data depending on how you interact with the platform. Here is a breakdown of what we collect and why:

We collect data directly from you when you fill in registration forms, make deposits or contact support. We also collect certain technical data automatically when you use the platform, such as your IP address and device information.

3 How We Use Your Data

The personal data we hold about you is used for the following purposes:

• Account management: Setting up and maintaining your 92bar account, verifying your identity and age, and keeping your account details accurate.
• Transaction processing: Facilitating PKR deposits through JazzCash, Easypaisa, Raast and bank transfer, and processing withdrawal requests to your verified payment method.
• Platform security: Detecting and preventing fraud, unauthorised access, bonus abuse and money laundering activity on the platform.
• Customer support: Responding to your queries, resolving disputes and providing assistance via live chat or email.
• Responsible gaming: Monitoring for signs of problematic gaming behaviour and providing access to self-exclusion and limit-setting tools where needed.
• Platform improvement: Understanding how players use the platform so we can improve game selection, navigation, payment flows and the overall user experience.
• Legal compliance: Fulfilling our obligations under applicable financial and platform operation regulations, including anti-money laundering and know-your-customer checks.
• Communications: Sending account notifications, transactional messages, and — where you have opted in — promotional offers and updates about new games or features on 92bar.

We do not use your personal data for automated decision-making that would have a significant legal or similarly significant effect on you without your knowledge.

4 Payment Data & Security

All PKR transactions on 92bar — whether you are depositing via JazzCash, withdrawing to Easypaisa, using Raast for an interbank transfer or paying with a debit card — are processed through encrypted, secure payment gateways.

• 92bar does not store full card numbers, CVV codes or mobile wallet PINs on its own servers.
• Payment tokenisation is used so that sensitive card and wallet credentials are replaced with secure tokens during processing.
• All payment communications between your device, the payment gateway and 92bar use TLS encryption.
• Transaction records — including amounts, dates and payment method types — are retained for the purposes of account management and legal compliance.
• Withdrawals can only be made to a payment method previously used for deposit, or to a verified method registered in your name. This protects against third-party fraud.

5 Cookies & Tracking

92bar uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. Here is what we use and why:

• Essential cookies: These are required for the platform to operate. They manage your login session, keep you authenticated between pages and remember your language and region preferences. Without these, the platform cannot function properly.
• Performance cookies: These help us understand how players navigate the platform — which pages are visited most, where sessions tend to end, and how long various actions take. This data is aggregated and anonymous, used purely for platform improvement.
• Functional cookies: These remember your preferences, such as display settings or preferred payment method, so you do not have to re-enter them every visit.
• Security cookies: These help us identify unusual login behaviour, detect automated bots and protect your account from unauthorised access attempts.

You can manage cookie preferences through your browser settings at any time. Please note that disabling essential cookies will affect your ability to log in and use the platform normally. 92bar does not use third-party advertising cookies or sell browsing data to ad networks.

6 Sharing Your Data

92bar does not sell, rent or trade your personal data to third parties for marketing or commercial purposes. We share data only in the following limited circumstances:

• Payment processors: To facilitate PKR deposits and withdrawals, we share the minimum necessary data with JazzCash, Easypaisa, Raast, bank partners and card processors. These providers are contractually bound to handle your data securely and use it only for transaction processing.
• Identity verification providers: Where we need to verify your identity or age, we may share data with a third-party verification service. This is a one-time check and the provider does not retain your data beyond what is needed for verification.
• Fraud detection services: To protect the platform and all players, certain technical and behavioural data may be shared with fraud detection partners. These services operate under strict data processing agreements.
• Game software providers: Some game outcomes and session data may be shared with the developers of casino games, live dealer games and fish games running on 92bar. This is necessary for game integrity and dispute resolution.
• Legal obligations: If we are required by law or a valid legal process to disclose certain data, we will comply while notifying you where we are legally permitted to do so.

7 Data Retention

92bar retains your personal data for as long as your account is active and for a reasonable period afterwards, in line with the following guidelines:

• Active accounts: Data is retained for the full duration your account remains open and active on the platform.
• Closed accounts: Following account closure, we retain a minimum set of records — including identity verification data and transaction history — for a period of five years. This is to meet our legal and compliance obligations and to handle any retrospective disputes or investigations.
• Support communications: Chat and email support records are retained for two years from the date of the last interaction, after which they are securely deleted.
• Marketing preferences: If you opted in to promotional communications and later unsubscribe, we retain a record of your opt-out to ensure we do not contact you again.

When data is no longer needed and retention periods have passed, it is securely deleted or anonymised so it can no longer be linked to your identity.

8 Your Rights

As a 92bar player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team:

9 Children's Privacy

92bar is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. All new accounts are subject to age verification as part of the registration process.

If we become aware that personal data has been collected from a person under 18, we will immediately suspend the associated account, delete the data in question and take appropriate steps to prevent any recurrence. Parents and guardians who believe an underage person has created a 92bar account should contact our support team immediately so the matter can be addressed without delay.

We encourage parents and guardians to use device-level parental controls and monitoring tools to prevent minors from accessing online gaming platforms.

10 Security Measures

Protecting your personal data is a top operational priority at 92bar. We implement multiple layers of security across the platform:

• TLS encryption: All data transmitted between your browser or app and our servers is protected by Transport Layer Security (TLS) encryption.
• Encrypted data storage: Personal and financial data is stored in encrypted databases. Even internal access to raw data is restricted and logged.
• Access controls: Only authorised 92bar staff with a legitimate operational need can access player account data, and all such access is subject to strict internal controls and audit trails.
• Fraud monitoring: Automated systems continuously monitor for suspicious login attempts, unusual transaction patterns and other indicators of account compromise.
• Regular security reviews: 92bar conducts regular internal security reviews of its data handling practices, storage systems and third-party integrations.
• Incident response: In the event of a data security incident that could affect your personal data, we will notify affected players promptly and take immediate steps to contain and resolve the issue.

11 Policy Updates

92bar may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable regulations. When we make material changes to this policy, we will notify registered players by email or through a notice displayed on the platform.

The updated policy takes effect from the date it is published on this page. The "Last updated" date at the top of this page reflects the most recent revision. We recommend reviewing this page periodically so you stay informed about how your data is handled.

Continued use of the 92bar platform after a policy update constitutes your acceptance of the revised version. If you have concerns about any changes, please contact our support team before continuing to use the platform.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the 92bar support team:

• Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available 24/7 through the platform after login — the fastest way to reach us
• FAQ: Visit our FAQ page for answers to the most common privacy and account questions

We aim to respond to all privacy-related queries within 5 business days. For urgent security concerns — such as suspected unauthorised access or a potential data breach — please use live chat for the fastest possible response.

For responsible gaming support, self-exclusion requests or guidance on managing your gaming habits, please visit our Responsible Gaming page.